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IN THE REFUND POLICY
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No Refunds for Completed Services:
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Once a massage session has been provided, Rx Muscle Work Ltd. will not offer a full refund. This is because the service involves the therapist's time, effort, and expertise, which cannot be recovered.
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Cancellation Policies:
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Rx Muscle Work Ltd.'s might have strict cancellation policies. Clients are usually required to provide 3 hours' notice to cancel or reschedule without incurring a fee. If a client cancels late or doesn’t show up, they may be denied any discounts that would apply to full price of the session. In some cases, Rx Muscle Work Ltd. allows rescheduling with a genuine emergency.
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Satisfaction Guarantees:
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Rx Muscle Work Ltd. may offer a satisfaction guarantee for first-time clients. If the client is unhappy with the service, we might offer a discount on a future session, but refunds are still rare.
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Discounts and Promotions:
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It’s common for Rx Muscle Work Ltd. to offer discounts or promotions, such as 10% off your next session if you refer a friend or if you book multiple sessions upfront. If a client expresses dissatisfaction, the therapist might offer a discount on a future service as a goodwill gesture.
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Package Deals:
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Rx Muscle Work Ltd.'s often sell packages of multiple sessions at a discounted rate. If a client is unhappy and doesn’t want to continue, the therapist might offer a quarter refund for the incomplete session.
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Exceptional Circumstances:
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In the case of a serious complaint or dissatisfaction, Rx Muscle Work Ltd. might offer a partial refund or a credit towards a future session, especially if there was a misunderstanding or a legitimate issue with the service.
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